Past Meetings

Here is the space where you can look through the past meetings.

Wednesday, June 17, 2020 | Reimagining Customer Service Before and After COVID-19 | In case you missed it... 

CLICK HERE to review the entire virtual presentation

Presenter(s): Mary Frances Coryell, VP of Business Development at, Dr. Ernest Brevard, Special Assistant to the VP and Director of Budget, Planning, and Operations for Enrollment Management and Student Success at Morgan State University, & Chevaun Whitman, Director of Bear Essentials, Morgan's One-Stop for Student Success
Synopsis: Join us to review the changing landscape of Customer Service in Student Services. We'll address stakeholder challenges, automation, AI as a solution, and more as we discuss Morgan State University's path to reimagining Customer Service. Learn how AI technology provides the necessary edge to keep pace, even as COVID-19 introduced unprecedented challenges.

June 2019 Summer Meeting 

Thursday, July 30, 2020 | FERPA in the time of COVID-19 Webinar 


Higher Education Customer Anecdotes_COVID and 7 more items


June 2018 Summer Meeting Information