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September 25, 2017

Delivering a Five Star Customer Service Experience

8:00 AM  -  12:00 PM

Delivering a Five-Star Customer Experience  Geared to staff of all levels. Featuring AACRAO’s Dr. Jacqui Elliot and UMUC’s Senior Director of Customer Experience Beth Tanner. Customer management tips Discussions for difficult conversations Professional communication Inter-organization customer service Practical applications

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