The Future of Enrollment Services

Please join CAPACRAO at our Summer meeting, being held on Wednesday, June 5, 2019 at Anne Arundel Community College. The theme of the conference is "The Future of Enrollment Services," a ted-talk style and round-table look at the future of our profession. Speakers will spend their time talking about areas and topics that define who and what we are, and where we are going.

Presenters include:

Doug McKenna, Registrar, American University

  • Title: Presence in the Future: Remaining Grounded Amidst Technological Flights of Fancy
  • Description: Technology is affecting every part of the work the Registrar performs for the university community. As much changes, much remains the same. How are you going to manage yourself and your staff to remain present and grounded as technology changes the rest of the landscape around us.

Thomas C. Black, Assistant Vice Provost & University Registrar, Johns Hopkins University

  • Title: An Update on the Comprehensive Learner Record

Patrick S. Elliott, AVP Enrollment Services, Harford Community College

  • Title: From Enrollment Services to Enrollment Management at Harford Community College
  • Description: Harford Community College is reimagining student services with the reorganization of the Student Affairs team and planning for a new space. Learn how Harford has used Enrollment Management to reframe their teams, student services, and space over the last year. The talk will include an overview of some of the critical findings in the analysis and initial plans for the future which will take several years of implementation. A major planned project is to move the Enrollment Management team into a new Welcome and Enrollment Center that focuses on bringing services to students and prospective students while focusing on high-touch and high-tech services.
Michael Reilly, Executive Director, AACRAO
  • Title:  Despite all the challenges, what a great time it is to be an Enrollment Services Professional
  • Description: Enrollment professionals are facing budget cuts, staff shortages, changing technologies and often unattainable enrollment goals .  Despite all of these challenges it truly is a great time to be a member of our profession.  This session will look at the challenges we face but provide some hope for those who are entering or want to move up in the profession.

Tracey Jamison, Director of Articulation and Enrollment Services, University System of Maryland

  • Title: The Evolution of the Student: Recruiting, Admitting and Serving the Dual Enrollment and Early Middle College Student and Parent
  • Description: Recently, there has been an increase in the dual enrollment opportunities provided to high school students. Albeit not a new type of student, how we handle these students and meet the expectations of parents is evolving.

Round-table Topics may include:

  • Community College Topics
  • Private Institution Topics
  • Registrar Issues
  • Admission Issues
  • Transfer Issues
  • Financial Aid Issues
  • Technology Usage
  • AACRAO's Criminal and Disciplinary History in Admissions Work Group Listening Session

Interested in presenting? We are still accepting topics and presenters. Please email [email protected] for information.

The meeting will also include our annual business meeting.

Cost per attendee: $45.00.

Registration is now closed! Please email [email protected] to see if space is still available.


Registrations may be transferred to another member at your institution up to five days prior to conference.  Refunds are generally not issued but please feel free to email us at [email protected].