Summer 2020: Virtual Lunch & Learn

Connect virtually with your CAPACRAO colleagues through engaging and timely conversations about best practices in enrollment management.


Wednesday, June 3, 2020 |
Panel: The CAPACRAO Board | ICYMI: 
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Synopsis: This town hall will share some insights in CAPACRAO past and present and ask questions of the membership surrounding how best our State AACRAO Association can professionally support you during this time and into the future? 

Wednesday, June 10, 2020 | Virtual Graduation 
Carol Harrison, Executive Director of Student Success/Registrar at the College of Southern Maryland & Lynn MacLaughlin, Sr. Director, Enrollment Services/Registrar at the Community College of Baltimore County
The 2020 Spring semester brought us many different inventive possibilities. The College of Southern Maryland and the Community College of Baltimore County would like to share how our Virtual graduation enabled our institutions to celebrate our student's success. The session will include: why we decided to have a virtual ceremony, what vendors we utilized, what policy changes came about due to a virtual ceremony, event logistics in developing the ceremony, student feedback, and takeaways from this new adventure. 

Wednesday, June 17, 2020 | Reimagining Customer Service Before and After COVID-19 | ICYMI:
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Presenter(s): Mary Frances Coryell, VP of Business Development at, Dr. Ernest Brevard, Special Assistant to the VP and Director of Budget, Planning, and Operations for Enrollment Management and Student Success at Morgan State University, & Chevaun Whitman, Director of Bear Essentials, Morgan's One-Stop for Student Success
Synopsis: Join us to review the changing landscape of Customer Service in Student Services. We'll address stakeholder challenges, automation, AI as a solution, and more as we discuss Morgan State University's path to reimagining Customer Service. Learn how AI technology provides the necessary edge to keep pace, even as COVID-19 introduced unprecedented challenges.

Wednesday, June 24, 2020 | Managing Employees During COVID.  It's a different world - now what? Review the presentation
Article Share: Remember the Needs of Followers During COVID
Article Share: Leading Teams Effectively During COVID
Zoom Presentation
Presenter(s): Crystal Smith, Chief Executive Officer & Consultant, Lead To Inspire Consulting | [email protected] 
Synopsis: The COVID-19 pandemic is disrupting businesses across the nation.  What happens when in-person meetings aren’t possible? As more companies shut their office doors and ask their employees to work virtually, maintaining high levels of engagement and productivity has become challenging. Now is a time for leadership to remind ourselves of what our people need us to do, and to pause and think about what type of leader we need to ‘be’ for others. Leaders will not have all the answers, and silence isn’t an effective response. Leaders must meet people where they are and make efforts to understand their concerns.  It is imperative for teams to stay adaptable and focused as our ways of working and the work itself changes. What strategies and actions should leaders take in response to this evolving health pandemic? How can leaders prioritize changes in the way we do our day-to-day work? What implementation actions are most effective during a global pandemic? We'll discuss the challenges and impacts of the current global pandemic, and discuss how to lead through COVID-19 and beyond.  It's a different world - now what?

Wednesday, July 1, 2020 | 
Change Management: An Interview with Kendall Speten- Hansen | 
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Presenter(s): Jamie Holmes-Kriger, CAPACRAO Past President & Kendall Speten-Hansen, Change Leader                                        
ynopsis: Join CAPACRAO Past President, Jamie Holmes-Kriger to listen to a pre-recorded interview with experienced change leader, Kendall Speten-Hansen.  Ms. Speten-Hansen has a demonstrated history of working in the higher education and corporate industries.  She is skilled in organizational change management, leadership, project management, and customer service.  During these uncertain times in higher education learn tips on how you can lead your institution in change.

Wednesday, July 8, 2020 | Articulating Lessons Learned about Spring 2020 to Future Registrars | Review the Presentation 
Presenter(s): Carol Harrison, Executive Director of Student Success/Registrar at the College of Southern Maryland
Synopsis: How do we as Registrars and Admissions Officers speak to the future "us" about what we did to survive the 2020 Spring semester? Join Carol Harrison, Executive Director of Student Success/Registrar, from the College of Southern Maryland in this open discussion as we reflect on lessons learned during COVID and how to professionally develop and prepare others in the field for these roles. This webinar is meant to be interactive. Please come and share your thoughts.

Wednesday, July 15, 2020 | Professional Development: Building Your Way Forward in a COVID Climate: Practical Strategies For Career Growth and Advancement | Review the Presentation and check out these

Ten Tips for Growing Your Higher Education Career in the COVID-19 Climate

Presenter(s): Justin Lorts, Director of Life Design for Krieger School of Arts & Sciences at Johns Hopkins University and Courtney Resnick, Associate University Registrar at Johns Hopkins University 

Synopsis: With many colleges and universities responding to the COVID crisis with freezes on hiring, holding pay increases and even laying off staff, you may be wondering how to grow and advance your career during this unprecedented time. You may have thought 2020 was your year for a big career move, but are now re-thinking applying for a new job. Or you may have taken on increased or different job responsibilities in your current role and want to know how to leverage your situation for future professional advancement. This session will explore the challenges and professional opportunities because of the COVID-19 pandemic. Johns Hopkins University’s Justin Lorts, Director of Life Design for Krieger School of Arts & Sciences and Courtney Resnick, Associate University Registrar will lead this session. 

Wednesday, July 22, 2020 | Workday | Modernizing Your Student System Experience with Workday | Watch the Webinar Now!

Presenter: Evan Baum, Ph.D., Principal Solution Consultant, Workday

Synopsis: In this session, participants will learn about some of the early successes from institutions who are live on Workday Student, as well as see a brief overview demonstration of Workday from the perspectives of both students and administrators. Participants will be asked to share their questions and suggestions for areas of Workday that they would like to see during the demonstration to inform what is presented. In addition, participants will be given priority access for a future “test drive” session, which will offer the opportunity to have a hands-on experience with the Workday Student product.

Wednesday, July 29, 2020 | Parchment | How a Single Credential Management Platform Made a Difference at Towson University I Watch the Webinar Now!

Presenters: Erika Carlson-Hiles, Associate Director, Registrar's Office, Towson University and Ashley McAvoy, Assistant Director of Graduation, Towson University
Synopsis: In a time where the Registrar’s Office is trying to both save money as well as support their students in unprecedented times, Towson decided to simplify their processes by implementing a single platform that could handle both their transcript and diploma needs. This session will cover how Towson defined their goals, evaluated a partner, and came to some very unexpected results with their digital diploma offering.